Frequently Asked Questions
1. Why does it take 2-3 weeks for delivery?
ELASTIC WONDER™ Clothing is probably unlike most other online shops you may be shopping at. We don't order from other manufacturers and fill a warehouse with items waiting to be sold, nor do we have other manufacturers drop ship items for us. We design and produce our very own clothing right here in the U.S.A. and we sell them directly to our customers. Everything you see on our site is exclusively made to order especially for you. In our own Atelier. We have full control over every aspect of manufacturing and wouldn't have it any other way. It is the most effective way to avoid unnecessary waste and be 100% sure of true ethical production practices at all times. Is it worth the 2-3 weeks delivery time? We believe so and are convinced you will too! In case you need something sooner - in time for a special occasion for example - and you've only just discovered us, you can always send an email with an inquiry of the current delivery schedule of a particular item, as it may be available to ship sooner.
Recently we have made available a selection of our trademark leggings on Amazon.com where they are readily stocked and sold under amazon prime status, which guarantees free shipping and offers expedited overnight delivery.
2. How can I be sure something fits me?
Our garments are made to meet the current industry standard US sizing system. As a comparison, even though we are pretty close to American Apparel leggings sizing ( which is close to Junior sizing), ours run a tiny tad larger. In any instant, or if you are between women's sizes, we would like to let you know that our patterns run slightly smaller rather than larger. So if you are sometimes a medium and then a large, a large will most likely be fine for you, unless you prefer a tighter fit. To be sure, you can check out our size chart where we list measurements. Choose the size which lists measurements closest to your and don't fret, our items have a lot of stretch in all directions (4 way stretch), which makes up for some variation in size. Most items can be custom made to your own specific measurements at no additional cost. Some require an additional cost if they deviate from our regular pattern by much. Please visit our size chart section for information on how to measure yourself and supply us with them. To find out more information please send an email.
3. Do you ship to France?
Yes, we ship worldwide.
4. Do you offer a discount for several items ordered at the same time?
You may contact us with your proposed order and in most cases we will work out a quantity deal for you.
5. Can I pick up my item rather than have it shipped?
Unfortunately not, but we may be able to give you a discount on shipping cost if you let us know beforehand and/or combine shipping cost for you on a couple of items.
6. Why don't you accept returns?
We are a small business and make all items to order and we pride ourselves to not being part of a wasteful society and want to offer every customer a guaranteed unworn brand new item. In order to make sure you won't need to return your purchase we answer swiftly all of your questions, be it about the material or the fit and we even offer to make a garment to your unique measurements. So please chat with us, we are available for live chat mostly between the hours of 10:00 AM until 1:00 AM PST (San Francisco, CA, USA) or ask away in an email to us to make absolutely sure you will be happy with your order. You can also have a look at our Customer Feedback Page and read all the enthusiastic responses from our fans. We pride ourselves to be professionals and want under any circumstances to continue to receive great feedback, so we work hard for it. In a case where there is an issue with your purchase, please contact us, in most cases we can offer to fix issues.
7. You have a lot of prints on your clothing, can you print a garment for me with my own print?
No. We do not print any of our garments, we only use existing top quality 80% nylon 20% spandex fabric our clothing.
8. How do I know when my item has shipped?
Once your item ships you will receive a shipping confirmation email with tracking number. If you have not received that email yet and would like to know where we are at with production of your item, simply email us and we will reply with an update.
9. What does it mean write limited edition?
Actually all of our items come in a limited edition. Once a particular print or fabric is sold out we are no longer able to make that particular design. In other words ELASTIC WONDER™ garments are very unique because they are never produced in large quantities and only available as long as supplies last. Some items are even one of a kinds.
10. I love a particular item but shipping is too expensive for me, do you offer an alternative?
We agree, shipping cost have soared high and they make up a large part of a purchase nowadays unfortunately. We also use boxes instead of envelopes to ship our items which come packaged in our trademark clear pillow boxes with logo ribbon, ready to give as a gift, which adds to the already high shipping cost. If you prefer we can ship an item in an envelope without the pillow box packaging (no worries we will still package the item in tissue paper) we will be able to offer you discounted shipping. So just send an email and let us know which item you want and that you rather not have it shipped in the box. This can save you up to 30% on shipping.
11. I own a boutique and would love to sell Elastic Wonder leggings, do you sell wholesale?
Yes, we do. Please contact us with a bit of information about your business and we will send you a Wholesale Customer Application Form. Once you are accepted as a wholesale client we will make available, price list and other information to start us off to a great wholesale partner relationship!
12. I own a gym and would love to sell my own branded leggings line, can you help?
Yes, we can. Please have a look at our Private Label Information Page and contact us with information on your gym or yoga studio, so that we may start a conversation about what we can do for you on your way to ownership of your own clothing brand.